ABOUT US
EUGENE PRO TOWING
503-504-2660
About Eugene Towing: Your Trusted Local Towing Service in Lane County
Our Story: Building Eugene’s Most Reliable Towing Service
Eugene Towing began in 2003 when founder Mike Johnson, a third-generation Eugene resident and former mechanic, recognized that the growing Eugene-Springfield area needed a more responsive, customer-focused towing service. What started with a single tow truck and Mike’s commitment to honest service has grown into Lane County’s premier towing and roadside assistance company, now operating a fleet of modern vehicles and employing a team of certified professionals.
Our journey hasn’t always been smooth – we’ve weathered economic downturns, adapted to changing vehicle technologies, and continued serving through extreme weather events that challenged our entire community. Through it all, our commitment to Eugene and the surrounding communities has never wavered. We’ve built our reputation one successful service call at a time, earning the trust of local residents, businesses, and automotive professionals throughout Lane County.
Our Professional Team: Eugene’s Towing Experts
Certified Towing Technicians
Every member of our towing team undergoes comprehensive training and certification before ever serving a customer. Our rigorous hiring process ensures we employ only the most qualified, trustworthy individuals who share our commitment to exceptional service. Our technicians are certified through:
- The Towing and Recovery Association of America (TRAA)
- WreckMaster® certification programs
- Light and Heavy-Duty Towing specialty training
- Defensive driving and safety protocols
- Vehicle-specific handling procedures
Beyond technical qualifications, we hire for character. Our team members demonstrate professionalism, compassion, and problem-solving abilities in even the most challenging situations. Many of our operators have been with us for over a decade, building relationships with customers and developing unmatched knowledge of Eugene’s streets, highways, and neighborhoods.
Ongoing Training and Development
The automotive industry constantly evolves, with new vehicle types, technologies, and safety systems requiring specialized handling procedures. Our commitment to excellence includes continuous education for all team members, ensuring they remain at the forefront of towing best practices. This investment in professional development translates directly to better care for your vehicle and more efficient service experiences.
Our Equipment: Modern Fleet Serving Eugene and Beyond
Versatile Towing Capabilities
Our diverse fleet includes:
Flatbed Carriers: Ideal for safe transport of passenger vehicles, luxury cars, and damaged vehicles requiring minimal movement during transport- Wheel-Lift Tow Trucks: Perfect for navigating tight spaces and complex recovery situations where traditional tow trucks cannot access
- Heavy-Duty Wreckers: Capable of recovering and transporting large commercial vehicles, RVs, and buses throughout Lane County
- Service Vehicles: Fully equipped for roadside assistance calls that don’t require full towing services
Each vehicle in our fleet undergoes regular maintenance and safety inspections exceeding industry standards, ensuring reliable performance when our customers need us most. Our equipment represents substantial investment in serving Eugene properly, with specialized tools for every towing and recovery scenario we might encounter.
Cutting-Edge Technology
From our dispatch center to our service vehicles, we leverage technology to improve your experience:
- GPS-based dispatch and routing systems for faster response times
- Digital documentation for insurance and service records
- Real-time service updates via text message
- Electronic payment processing for convenience
- Vehicle-specific database access for proper handling procedures
These technological advantages translate to more efficient service delivery while maintaining the personal touch that has defined Eugene Towing since our founding.
Community Involvement
As a local business, we believe in giving back to the community that has supported our growth. Eugene Towing actively participates in:
- Annual food drives supporting Food for Lane County
- Free vehicle safety checks during community events
- Sponsorship of local youth sports teams
- Participation in Eugene’s emergency response planning
- Discounted services for nonprofit organizations
We’re proud to call Eugene home and remain committed to making our community stronger through both our daily services and broader community engagement efforts.
Our Service Philosophy: More Than Just Towing in Eugene
When you call Eugene Towing, you’re not just requesting a service – you’re partnering with a team committed to transforming a difficult situation into a positive experience. We understand that needing a tow often represents an unexpected disruption to your day, a potential safety concern, and a source of stress. Our approach addresses all these aspects:
- Response Speed: Minimizing your wait time with efficient dispatch and routing
- Clear Communication: Setting expectations about arrival time, process, and costs
- Professional Expertise: Solving problems efficiently with trained technicians and proper equipment
- Compassionate Service: Treating each customer with respect and understanding during stressful situations
- Comprehensive Solutions: Addressing immediate needs while helping coordinate next steps when needed
This holistic approach has earned us thousands of positive reviews and loyal customers throughout Eugene, Springfield, and Lane County.
Looking Forward: The Future of Towing in Eugene
As Eugene continues to grow and evolve, so does Eugene Towing. Our vision for the future includes:
- Expanding our fleet with more specialized equipment to serve diverse vehicle types
- Increasing our team to maintain fast response times throughout our service area
- Implementing even more sustainable practices and vehicles as technology advances
- Enhancing our digital services for more convenient customer experiences
- Strengthening our community partnerships to better serve all Eugene residents
While embracing these innovations, we remain committed to the foundational values that have guided our company from the beginning: integrity, reliability, professionalism, and community commitment.
Environmental Responsibility
Operating in the beautiful Willamette Valley comes with a responsibility to protect our natural environment. Eugene Towing implements environmentally conscious practices including:
- Proper containment and disposal of vehicle fluids during recovery operations
- Regular fleet maintenance to minimize emissions
- Recycling of vehicle parts and materials whenever possible
- Investment in more fuel-efficient tow trucks and service vehicles
- Training in environmental best practices for spill prevention and management
These initiatives reflect our belief that responsible business practices include stewarding our local environment for future generations.
Experience the Eugene Towing Difference
Whether you’re facing an emergency on I-5, need a scheduled transport for your collector car, or require roadside assistance anywhere in Lane County, Eugene Towing is ready to exceed your expectations. Our team stands ready 24/7 to provide the prompt, professional service that has made us Eugene’s most trusted name in towing and roadside assistance.
Contact us today to learn more about our services or save our number for when you need assistance on Eugene’s roads.
Contact Us Today!
503-504-2660